Guides for getting more from Tandem App.
Step-by-step help from the Tandem App team — setting up, bringing clients in, and connecting your other tools.
Moving from Slack to Tandem App
Export your Slack workspace, upload the zip, and carry on with your channels, messages and threads in Tandem.
Working with clients as guests
Give every client a private channel, choose what they can do there, and let their access end on its own.
Automate routine messages with workflows
Welcome new joiners, post a weekly reminder, or answer a keyword automatically, without writing any code.
Connect GitHub and other tools with incoming webhooks
Create a webhook address for a channel and have GitHub, GitLab, Zapier, Grafana or your own scripts post into it.
Getting started with Tandem App
Create your workspace, find your way around, secure your account and set up your first channels and invitations.
Inviting your team
Invite colleagues and clients from the admin pages or straight into a channel, track pending invitations and deactivate leavers.
Roles and permissions explained
What owners, admins, members and guests can each do, how guest access levels work, and how to change someone's role.
Public and private channels
Choose between public and private channels, then create, join, leave, rename and archive them.
Direct and group messages
Start private conversations with one colleague or a group of up to nine people, and know when a channel is the better choice.
Using threads
Reply in threads, send a reply to the channel too, follow or unfollow threads and keep up with them on the Threads page.
Mentions, reactions and pins
Get someone's attention with a mention, answer with a reaction, pin the messages people need, and how link previews work.
Running polls
Start a poll with the Poll button or /poll, allow several choices or keep votes anonymous, and close it when you have your answer.
Reminders, saved messages and scheduled messages
Save messages, set reminders, schedule messages to send later and pick up drafts, all from the Saved and later page.
Searching everything
Search messages, tasks and files at once, and narrow results with from:, in:, before:, after:, has: and is:thread or the Filters panel.
Managing tasks in a channel
Create tasks with assignees, due dates, priorities and labels, and track them on each channel's board or list.
Turning messages into tasks
Turn a request in chat into a tracked task in a couple of clicks, with a link back to the original message.
Sharing files with Docs
Upload files to a channel's Docs, sort them into folders, preview, download and comment on them.
Notifications and do not disturb
Choose what you hear about in each conversation, get email summaries and browser pushes, and pause it all with do not disturb.
Slash commands
The built-in commands such as /poll, /dnd and /status, and how to add custom commands that call your own systems.
Keyboard shortcuts
Jump to any channel or person with Ctrl/Cmd + K, move between conversations, edit your last message and more without the mouse.
Install Tandem App on your computer or phone
Install Tandem App from your browser so it opens in its own window, shows an unread count and can send notifications.
Setting up two-step sign-in
Protect your account with an authenticator app, keep your recovery codes safe, and what to do if you lose your phone.
Using the REST API
Create a personal access token, then read channels, messages and tasks, search, post messages and create tasks from your own scripts.
Exporting your data
Download a full export of your workspace as an owner, or a copy of your own data as anyone, and what each one contains.
Managing plans and billing
The Free, Basic, Silver and Gold plans, per-user billing, yearly pricing, and managing your card, billing details and invoices.
Changing your workspace address and logo
Rename your workspace, change its address without breaking links, and add your logo to the sidebar and sign-in page.