Payment Policy

Last updated: 3 October 2026

This policy forms part of our Terms & Conditions and applies to every paid Tandem App plan.

1.Plans and prices

Every workspace starts on the Free plan, which costs nothing and needs no card. Paid plans are priced per user per month in US dollars:

• Basic: $1.99 per user per month, 25 GB of storage for the workspace.
• Silver: $3.99 per user per month, 50 GB of storage for the workspace.
• Gold: $4.99 per user per month, 100 GB of storage for the workspace.

Users are the workspace's owners, admins and members. Guests are free, up to 5 for each paid user.

2.Billing periods

You can pay monthly, or yearly in advance. A yearly subscription is charged 10 months for 12. Subscriptions renew automatically at the end of each period until cancelled.

3.How you pay

Payments are taken by card through our payment provider, Stripe. We never see or store your full card details. Invoices, receipts and payment methods are available in Stripe's billing portal, linked from the Billing & invoices tab of your workspace's admin dashboard. Where tax applies, it is shown on the invoice.

4.Adding and removing users

Your subscription's user count follows your team. When people are added or removed, or you change plan, the difference is calculated pro rata for the rest of the period and appears on your next invoice.

5.Cancelling

You can cancel at any time by moving back to Free from your workspace's admin dashboard. Your paid plan stays active until the end of the period already paid for and is not renewed. If the workspace then has more users or files than Free allows, nothing is deleted, but adding more is blocked until it fits.

6.Refunds

Payments already made are not refunded for unused time, except where the law requires it or where we have charged you in error. If you think a charge is wrong, contact us and we will look into it.

7.Failed payments

If a renewal payment fails, Stripe retries it and the workspace's owners see a notice asking them to update the payment method. If payment still isn't made after the retries, the workspace moves back to Free; nothing in it is deleted.

8.Price changes

We will give at least 30 days' notice by email before a price change applies to your next renewal.

9.Contact

• the operator of Tandem App
• Or use our contact form, topic “Plans and pricing”.