Fee earners, paralegals and support staff all touch a matter, and clients want regular updates. Internal coordination often runs through long email chains, so the person covering a holiday has to rebuild the picture from scratch. Tandem is for that coordination and client communication; keep your case management system for the formal file.
How law firms set up Tandem App
- Use an internal channel per matter, such as #matter-2291-lease-renewal, for the team handling it, and a separate client channel for updates and questions.
- Put the key dates on the task board: "Draft lease to other side", "Client to confirm break clause", "Completion", with assignees and due dates.
- Keep working drafts and correspondence summaries in Docs folders, so the covering colleague can see where things stand.
- Use do-not-disturb and per-channel notification settings so fee earners only get mentions during focused drafting time.
Clients and outside people
Clients join their matter's client channel as Read only or Chat only guests, depending on how much back-and-forth you want there, with an end date after completion. They never see the internal matter channel.
What it costs
Tandem App is free for up to 3 users. Paid plans are charged per user (owners, admins and members) from $1.99 a month, and guests are free: 5 for every paid user. Every feature is on every plan. See pricing.