In wholesale, a large order involves the sales rep, the warehouse, transport and accounts, and key customers ring for updates throughout. When nobody can see the whole picture, the customer is passed around the office.
How wholesale distributors set up Tandem App
- Use #orders-warehouse for picking and dispatch, and a channel per key account, such as #account-greenleaf-stores.
- Turn each large order into a task with a checklist: stock confirmed, picked, delivery booked, invoiced.
- Keep price lists, specification sheets and delivery schedules in Docs.
- Use a workflow that posts in #orders-warehouse when a message mentions "urgent dispatch".
Clients and outside people
Buyers at key accounts are Chat only guests in their own channel, so they can ask for updates and see shared documents.
What it costs
Tandem App is free for up to 3 users. Paid plans are charged per user (owners, admins and members) from $1.99 a month, and guests are free: 5 for every paid user. Every feature is on every plan. See pricing.