A managed service provider looks after many small businesses, each with its own network, devices and quirks. When client requests come by phone, email and text, jobs get lost, and engineers rediscover the same configuration each visit.
How iT support companies and MSPs set up Tandem App
- Open #client-birch-dental-it per client, where their office manager can post problems, and turn each message into a task with one click.
- Use priorities on the board: urgent for "nobody can print or log in", normal for new starter set-ups, low for wish-list items.
- Keep network diagrams, a device list and setup runbooks in Docs per client (store passwords in a password manager, not in chat).
- Send alerts from your monitoring tools into a #alerts channel through incoming webhooks, using the Slack-compatible format.
Clients and outside people
The client's office manager is a Chat only guest in their channel, so they can raise issues and see job status. They cannot see your other clients or your team's email addresses.
What it costs
Tandem App is free for up to 3 users. Paid plans are charged per user (owners, admins and members) from $1.99 a month, and guests are free: 5 for every paid user. Every feature is on every plan. See pricing.