Home care agencies have office staff and carers in the field who rarely see each other. Rota changes, training reminders and practical issues such as a key safe code change need to reach the right person quickly. Care plans and personal details belong in your care management system; use Tandem for team coordination.
How home care agencies set up Tandem App
- Create #office, #carers-north and #carers-south for each area.
- Pin training dates and post rota changes in the right area channel with a mention for the carer affected.
- Track office tasks such as "Renew training certificates" and "Order PPE" on the board.
- Install Tandem on carers' phones from the browser so they receive push notifications.
Clients and outside people
Most agencies keep their workspace internal. An external trainer can join a #training channel as a Chat only guest with an end date.
What it costs
Tandem App is free for up to 3 users. Paid plans are charged per user (owners, admins and members) from $1.99 a month, and guests are free: 5 for every paid user. Every feature is on every plan. See pricing.